Refund Page

Returns
Our return policy is 30 days on new items. We offer a store credit on consigned items returned within 30 days. However, there are no returns on items picked up in store.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 
If item is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items 
Only regular priced items may be refunded, unfortunately consignment items cannot be refunded.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at caitscartonline@gmail.com and send your item to: Cait's, 10201 191st Street, Mokena IL 60448, United States.


Shipping
To return your product, you should mail your product to: Cait's, 10201 191st Street, Mokena IL 60448, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.